Pacific customer outcomes.
Real engagements, real numbers, with named customers where we have permission. We publish a new case study each quarter.
- Remittance Samoa
How Fexco Samoa's 20 remittance branches went from days of downtime to a 4-hour SLA — with ~30% lower costs
~30% lower print costs across 20 branchesA 20-branch remittance operator running on a print supply chain where machines went down for days at a time and the incumbent couldn't turn up. Replaced with a Ricoh Samoa managed fleet — 20 Ricoh IM430 desktop MFDs deployed across every branch in 2 months, 33 devices under one contract, 1-hour response / 4-hour resolution / 8-hour case-close SLA, ~30% lower total cost.
Read case study - Government Solomon Islands
How Solomon Water moved from three vendors and no outer-island support to a 10+ year single-supplier print fleet across 7 sites
4:1 device consolidation across Honiara sitesA government water utility running on three fragmented print vendors with no qualified technicians and no spare parts on the outer islands. Replaced with a Ricoh Solomons single-vendor fleet across Honiara plus four outer-island sites — four competitor machines per site consolidated to one A3 MFD, 1-hour response in Honiara, same-day toner delivery, PaperCut for control, and an 18-year local technician who flew in cover from Vanuatu when he took leave.
Read case study - Government Vanuatu
How Vanuatu Maritime Safety Authority cut service response from 2 days to 4 hours by changing supplier
12× faster service response — 2 days to 4 hoursA Vanuatu government authority running on an incumbent provider that sold cheap and could not deliver — no trained technicians in-country, no spare parts, two-day waits to clear a fault. Ricoh Vanuatu won the account against price pressure on capability, not cost: contracted 4-hour SLA from day one, right-sized MFD, and a full close-and-install in approximately one month against a mid-process governance shift.
Read case study - Government Vanuatu
How Airports Vanuatu refreshed both terminals and reissued its aviation logbooks — with zero reprints
Zero reprints across a 60+ piece two-island airport refreshA two-island airport operator running on a failing local print supply chain. Replaced with an Alpine Print supply line jointly managed by Ricoh Vanuatu and Alpine Print Auckland — every wayfinding sign, outdoor corflute, ACM board, UV-resistant external panel, sticker run and aviation logbook delivered to Port Vila and Santo with zero reprints. Repeat order secured.
Read case study - Retail / FMCG Tonga
How Coca-Cola Tonga moved campaign print from Fiji to New Zealand — and cut turnaround from a month to a week
7 days artwork sign-off to deliveryA global FMCG brand running local Tongan campaigns on a Fiji-based print supply chain that was taking a month per job. A proactive sales call from Ricoh Tonga restructured the supply chain through Alpine Print in New Zealand — and compressed turnaround to seven days, international freight included.
Read case study - Government Tonga
How the Tonga Tourism Authority cut print costs 32% and tripled output across four islands
32% lower print costA twenty-staff government tourism authority absorbing the constraints of a single in-house A4 multifunction printer — until a routine sales visit and a question about toner uncovered a full print-and-promotional opportunity that now runs as a recurring bureau relationship.
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