Guides and case studies for Pacific businesses.
Practical, vendor-neutral writing on the technology decisions Pacific organisations face every quarter — and the customer outcomes that informed them.
Latest from the blog
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Cost-per-page is the wrong number
The cost-per-page figure on every printer quote feels like a comparable, objective metric. It is neither. Here's what CPP actually measures, the four ways it gets gamed by vendors, and what to track instead if you want a number that reflects the cost you'll actually pay.
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What 'in-country support' actually means in the Pacific — and how to tell which vendors really have it
Every printer vendor claims local support. Few Pacific buyers find out what that means in practice until something breaks. Here are the five measurable things that separate genuine in-country support from a sales pitch — and the questions that surface the difference before you sign.
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5 questions to ask any printer vendor before you sign
Most printer procurement processes ask the wrong questions and then choose the cheapest answer. Five questions you can put in front of every shortlisted supplier — Ricoh, Kyocera, Toshiba, Brother, anyone — that surface what you'll actually pay, what service you'll actually get, and what happens when something goes wrong.
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Recent case studies
View all- Remittance · Samoa
How Fexco Samoa's 20 remittance branches went from days of downtime to a 4-hour SLA — with ~30% lower costs
~30% lower print costs across 20 branchesA 20-branch remittance operator running on a print supply chain where machines went down for days at a time and the incumbent couldn't turn up. Replaced with a Ricoh Samoa managed fleet — 20 Ricoh IM430 desktop MFDs deployed across every branch in 2 months, 33 devices under one contract, 1-hour response / 4-hour resolution / 8-hour case-close SLA, ~30% lower total cost.
- Government · Solomon Islands
How Solomon Water moved from three vendors and no outer-island support to a 10+ year single-supplier print fleet across 7 sites
4:1 device consolidation across Honiara sitesA government water utility running on three fragmented print vendors with no qualified technicians and no spare parts on the outer islands. Replaced with a Ricoh Solomons single-vendor fleet across Honiara plus four outer-island sites — four competitor machines per site consolidated to one A3 MFD, 1-hour response in Honiara, same-day toner delivery, PaperCut for control, and an 18-year local technician who flew in cover from Vanuatu when he took leave.
- Government · Vanuatu
How Vanuatu Maritime Safety Authority cut service response from 2 days to 4 hours by changing supplier
12× faster service response — 2 days to 4 hoursA Vanuatu government authority running on an incumbent provider that sold cheap and could not deliver — no trained technicians in-country, no spare parts, two-day waits to clear a fault. Ricoh Vanuatu won the account against price pressure on capability, not cost: contracted 4-hour SLA from day one, right-sized MFD, and a full close-and-install in approximately one month against a mid-process governance shift.
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